Terms and Conditions

Last Updated: June 2026

1. Introduction

Welcome to BillAfrique ("BillAfrique," "we," "our," or "us"). We are a digital platform that enables users to conveniently access and pay for utility and lifestyle services.

These Terms and Conditions ("Terms") govern your access to and use of the BillAfrique website, mobile application, APIs, products, and services (collectively referred to as the "Platform").

By registering for an account, accessing, or using the Platform, you agree to these terms of use. If you do not agree to these Terms, please discontinue use of the platform immediately.

2. Eligibility and Account Registration

To use BillAfrique, you must meet the following criteria:

Eligibility Requirements

You must be at least 18 years of age or the legal age of majority in your jurisdiction.
You must provide accurate, current, and complete information during registration.

Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities conducted under your account.
You must notify us immediately at support@billafrique.com if you suspect unauthorized access.

3. Delivery of Services

Successful payments result in instant delivery of services.

User Accuracy

You are solely responsible for entering correct meter numbers, account details, and distribution company information. BillAfrique is not liable for errors caused by incorrect user input.

Service Availability

While we strive for 24/7 availability, service delivery depends on third-party utility providers.

Delivery of Services

Successful payments result in instant token delivery displayed on-screen and sent via SMS.

4. Fees and Payment Terms

BillAfrique reserves the right to charge convenience or processing fees for certain transactions.

All applicable fees will be displayed before payment completion.

By initiating a transaction, you authorize our licensed payment processors to charge your selected payment method.

5. Refunds and Reversals

Refunds may be considered under specific circumstances.

Eligible Refunds

Failed transactions where payment was successful but service was not delivered.
Duplicate payments.
System errors causing incorrect processing.

Non-Refundable Cases

Incorrect information provided by the user.
Successfully delivered services.
User negligence or error.

Processing Time

Approved refunds may take several business days depending on the payment provider.

6. Prohibited Activities

Users must not engage in any prohibited activities while using the Platform.

Strictly Prohibited

Use the Platform for unlawful purposes.
Engage in fraud or attempted fraud.
Submit false or misleading information.
Interfere with Platform operations.
Circumvent security or access controls.
Introduce malware, viruses, or harmful code.
Reverse engineer the Platform.
Use automated systems without authorization.

Enforcement

Violation of these rules may result in immediate suspension or termination of your account.

7. Intellectual Property

All intellectual property rights in the Platform remain the exclusive property of BillAfrique or its licensors.

Users may not copy, modify, distribute, or exploit any part of the Platform without prior written consent.

8. Limitation of Liability

BillAfrique shall not be liable for indirect or consequential damages.

We are not responsible for loss of profits, data, or service interruptions caused by third-party failures.

9. Force Majeure

BillAfrique shall not be liable for delays or failures caused by events beyond reasonable control.

Examples

Natural disasters
Power outages
Telecommunications failures
Government actions
Civil unrest
Cyberattacks
Epidemics or pandemics

10. Changes to Terms

We may update these Terms from time to time.

Updated Terms become effective upon publication on the Platform.

Continued use constitutes acceptance of revised Terms.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

12. Contact Information

For questions, complaints, or support regarding these Terms, contact us:

Email: hello@billafrique.com

Phone: +234 803 496 2687